Frequently Asked Questions

Have a question? Hopefully you’ll find the answer here. Our FAQ section is designed to help you access answers to frequently asked questions about our gift boxes, shipping and more.

If you can't find the information you need here, please don't hesitate to contact us.

Ordering

Do you have a physical store?

We’re online only, yet deliver our range of beautifully curated gifts, nationwide.

I’m keen to purchase a gift yet have no idea what to choose. Help!?

We appreciate that it can be difficult to know what to give. Know that we’re happy to help you choose the perfect gift. We’ll listen to understand who you’re buying for and how much you’re wanting to spend and recommend some options. Simply reach out to one of our team on 022 6058505, weekdays between 8am and 4pm. If we’re unavailable to take your call, we’ll get back to you as soon as we can.

What if I’m looking for a particular item and can’t find it?

If there’s something specific you are looking for, and you can’t find it here, please let us know. We’re always looking to grow our product range and will do our best to source the item you are after.

Can I still include a card with a personalised message when purchasing individual items, rather than a gift box?

Yes, you can include a card with any items, purchased individually or as part of a gift box. We will handwrite a personalized message of your choice. Once you have chosen your item/s, remember to keep scrolling to find the selection of cards. If you’re at all unsure while placing your order, email support@thegriefshop.co.nz or phone us on 022 605 8505.

How will my gift box be packaged?

Whether you select one of our pre-curated gift box or create your own gift box, items will be carefully placed inside one of our sturdy gift boxes filled with woodwool to protect your gifts.

What if an item I purchase is out of stock?

Our stock levels are closely monitored and our website updated when items become unavailable. That said, if we are unable to fill your order, we will contact you to discuss possible replacement options. We appreciate the care that goes into choosing the “just right” gift and want to ensure you are completely happy with what is sent.

What if the gift I choose has already been ordered for, or sent to, the recipient by someone else?

This is one of our points of difference. We know what it’s like when you’ve found the perfect gift for someone, yet you're concerned that someone else may have beaten you to it. That’s why, here at The Grief Shop we pay careful attention to what is sent, to whom. If more than one order comes through for a person of the same name and address of a previous order, we will check the items ordered and if there’s a double-up of any items, we’ll be in touch to discuss whether you would like to change any of your choices. This is just another way we look to ensure that you give a gift you feel great about giving, and that the recipient will feel well supported, receiving.

Can I order multiple gifts at once?

Yes, although you will need to place separate orders for each gift. That said, if you are placing a large number of orders, or your needs are complex, feel free to contact us so we can make the process as easy as possible for you.

Delivery

Can I track delivery of my order?

Yes, once your order is with the courier you’ll receive an email with your tracking number. If for some reason you do not receive it, or can’t locate it, please get in touch by emailing support@thegriefshop.co.nz

Do you deliver to rural NZ addresses?

You can use this link to check by entering the address here https://www.posthaste.co.nz/address_checker.html

Do you deliver overseas?

No, we currently only deliver within New Zealand. That said, if you have an overseas enquiry please email us and we can get a delivery quote for you.

Do you include receipts, invoices or packing slips with orders?

No, we never include receipts, invoices or packing slips with our gifts. You’ll receive a confirmation email instead. If you do want a receipt, please email us to request one.

How long can I expect delivery to take?

We offer next day dispatch on all orders. How long delivery takes will depend on the delivery location. Here are our estimated delivery timeframes:

Wellington: 1-2 working days

North Island: 1-3 working days

South Island: 2-4 working days

Rural addresses: Please allow an extra 1-4 working days.

Can I request delivery for a specific date?

Please note we cannot guarantee delivery on a specific date. Keep in mind the estimated timeframes for delivery to each area when placing your order.

Can I select authority to leave or signature only delivery?

Due to the nature of our gift boxes, all parcels are sent standard with a 'signature required'. This means that someone must be home to sign for the parcel. If no one is home, the courier will leave a card to let the receiver know they have missed a parcel. They can use this card to get the parcel redelivered or redirected at a convenient time.

If you would prefer to give the courier authority to leave the parcel without a signature, simply request this in the comments section when placing your order and include any instructions on where you would like the courier to leave the gift. By giving the authority to leave the item, you agree to take full responsibility for the parcel once it has been delivered as the gift will be left unattended. The Grief Shop isn’t responsible for what happens to the gift box or items once the item/s have been delivered.

Can you deliver to a business address?

Yes, items can be delivered to a business address. Note the address details given when placing the order must include the business name. For business deliveries couriers require a signature for delivery. Deliveries can’t be made to businesses after 5pm.